In today’s digital age, more and more businesses are conducting transactions online. However, building trust with potential customers can be a challenge, especially when they are unable to meet you in person. To overcome this obstacle, it’s important to let visitors to your website know who you are and what you stand for.
“The first step in building trust is to let people know who you are.” – Brian Tracy, Author and Speaker
Start by telling your visitors about your company. Share why you started your business, when it was founded, where you are located, and who the key players are in your company. Highlight some of your customers and explain what your company does. This information helps visitors understand your background and credibility.
“Transparency is the best policy when it comes to building trust.” – Stephen Covey, Author and Speaker
Next, show your visitors what your company is all about. Give them a virtual tour of your office, show them photos from events you have attended, and highlight your products and services. Showcase key personnel and customers to give visitors a glimpse of the people behind the brand.
“People do business with people they know, like, and trust.” – John Jantsch, Author and Marketing Coach
Visual aids are especially important in the online world, as visitors can’t physically see your office or credentials on the wall. Show them virtually by including photos, videos, and other multimedia elements on your website. Give online visitors a perspective as if they were walking into your office for the first time. What is in your lobby or in your office? Do you have photos on your desk? Do you have credentials on the wall? Show them.
“Building trust is like building a bridge. It takes time, effort, and a solid foundation.” – Simon Sinek, Author and Speaker
Here is a list of things to tell about your company:
a. what you do
b. why you do what you do
c. where you are located
d. who the principals and core management team is
e. who some of your customers are
f. when founded – how long have you been doing it?
And, here is a list of things to show them about your company:
a. behind the scenes at your office
b. events you attend (trade shows, symposiums, seminars)
c. your products and services
d. key personnel and customers
e. activities with clients and staff members
By showing and telling your visitors about your company, you build trust and credibility with potential customers. Remember that the more transparent and personal you are, the more likely people are to do business with you in the online world. When they know that you are a real person, that will clear a hurdle in getting business in the online world.
It was an honor, a privilege, and a joy to step out on stage and present “Script Your Shift” to the Pearls of Wisdom tribe. What a perfect place to cut a groove in this new chapter of my life. In case you missed it, here is the video. For a Pitch Perfect session, eMail me at Tamara@TamaraParisio.com. Let me assist you to create the script for your starring role in your success!
SCRIPT YOUR SHIFT. Write down your goals. Business Plan, Personal Manifesto, or Strategic Map, put pen to paper to improve performance. Dr. Gail Matthews, a psychology professor at Dominican University in California, did a study on goal-setting with 267 participants (it only takes 30 to be statistically significant). She found that you are 42 percent more likely to achieve your goals just by writing them down. A modality employed to make the process entertaining rather than daunting is to approach your plan as a script for your success. And, you are cast in the starring role as the lead character. Here are three examples of clients who stepped into the celebrity of their success.
From psychic fairs to celebrity parties and luxury events, Anita Miranda stepped up into high heels to expand in stardom as The Official Lipstick Reader.
After establishing her starring character, Sherry Anshara attracted the supporting cast, including influencer Vishen Lakiani of mindvalley.
To set the scene, Donna Sparaco shows up in full character, Daily Dose A Donna, to motivate and inspire with her proprietary program, Set Your Dial to Joy.
— A Basic Outline With Insightful David Ogilvy Quotes
Content is an important marketing tool for all businesses. It takes your message from advertising to advertorial — making the customer the star of your story. There are so many ways to show and sell with storytelling. So, get started. Here is an outline to guide you.
Topic & Working Title or Headline
Start with intention. Build a working headline to focus your efforts, and perhaps, provide a theme. Ultimately you will revise this to make sure it grabs attention and get readers interest.
On the average, five times as many people read the headline as read the body copy; when you have written your headline, you have spent eighty cents out of your dollar. — David Ogilvy
What’s the big idea? Summarize the net takeaway(s) to be addressed in your article. Write the key idea(s) you want readers to get out of reading it. Consider posing a question to engage your audience. Or make a compelling statement to pique curiosity. This is where you set the stage for your tale.
It takes a big idea to attract the attention of consumers and get them to buy your product. — David Ogilvy
Brainstorm all the things you want to deliver in the post and list them. Organize them, then group them into main idea(s). Break up your insights into sections so that thoughts are lumped together by theme. As a benchmark, create three to four sections. Expand on these. Beef up sections with some or all of the following:
how-to or directions
what worked, what didn’t work
supporting or helpful information or statistics
Then read it. Revise it. Reorganize information until it makes sense and tells the whole story in the most captivating way.
The more informative your advertising, the more persuasive it will be. — David Ogilvy
In the end, summarize the post with an actionable takeaway, promise, or benefit of the lesson or experience. Leave the reader with results they could expect. And include a call to action: do this … now.
What you say in advertising is more important than how you say it. — David Ogilvy
Include hyperlinks that would lead to more information expanding on ideas, people, or features mentioned in the blog. And, always include an image when you can. A picture is worth a thousand words.
I do not regard advertising as entertainment or an art form, but as a medium of information. — David Ogilvy
Enjoy the journey as you write your way to success. Share your self, your style, your vision in a way that attracts your tribe, one reader at a time. Create the spin to win.
Live on purpose. Select your scenes! Don’t leave your life to chance. You don’t have to be caught up in trauma and drama. And you don’t have to allow your self to be pulled along by every character that pops on to the scene of your life! Write your story—your Life Script!
Realize that you are the Star of your life story. You are the Producer. You are the Director. You are the Screenwriter. Write the script (thoughts, beliefs, actions) in a way that serves your stardom (or get assistance to do just that!).
Give your word and live your word (the Life Script). Write your way in and out of the experiences you desire, require, and deserve to enjoy—professionally, personally, and potentially! Be the Star Performer of your world, the center of your universe, and play your part for an award-winning experience!
4 Steps You Can Take To Star In Your Own Life Story
Listen. Tune in to your inner voice, notice what you are saying to your self. Consider what your thoughts say about what you believe. How do your thoughts affect your actions? Awareness is a key step in change. Become and observer of your self. Then, continue doing what serves you and adjust otherwise.
Align. Get in accord with your self. Pay attention to your thoughts, words, and deeds. Do they support and nurture how you desire to live your life? If not, change your internal message. Again, continue doing what serves you and adjust otherwise.
Prepare. Make a plan, a guide, and let it be the script to your live. By considering potentialities and the outcomes desired, you set up your self to act in accord with your desires. You will be in a position to recognize and act on opportunities that serve you.
Act. Live intentionally, on purpose by creating habits that align with your desires. If your goal is to be fit, make it a habit to exercise daily. Create a habit of eating to fuel your health. Be the Star Performer in the experiences you create for you. To build your business, hone your message and consistently uphold it.
Starring in your story takes focus and intention. It starts with writing down your goals. Most people don’t bother to write down their goals. They wind up drifting aimlessly through life. Is this you? Are you wondering why your life lacks purpose and significance? Are you willing to give your self an aim? Committing your goals to writing is the beginning of creating the life of your dreams. The key to accomplishing what matters to you is committing your desires in writing. This is important for at least four reasons.
It forces you to clarify your desires and set your destination. Writing down your goals and milestones compels you to select something, to get specific… to choose the outcome you desire for your life.
It motivates you to take aligned action. Write down your goals, articulate your intention, and execute in alignment with them. Writing down goals and reviewing them regularly keeps you mindful of the destination and prompts you to take action. It provides a filter for opportunities that could otherwise become distractions. The more successful you become, the more you will be presented with opportunities. Maintain a list of written goals by which to evaluate opportunity, take appropriate action, and stay on course with your goals.
It fortifies you to face challenges and overcome resistance. Every meaningful goal encounters resistance. When you focus on the resistance, it will only get stronger. Overcome it is with focus on the goal. Write it down and review it often.
It enables you to recognize and celebrate progress. Life is particularly difficult when you don’t see progress. You feel like you are going nowhere. Your written goals act as mile-markers. Review them to see how far you have come. Outline steps for where you require to go. And take the opportunity to celebrate when you attain a milestone.
If you are overwhelmed … or if you are focusing on your star performance and desire for assistance with the other stuff, get in touch with me to script your shift so you can shine! And if you are looking for a place to start, consider these tips.
Focus on your desired result in each area of your life (fitness, health, career, finances, intellect, relationships, and spiritual).
Write your story in the present tense—as if you are living it now.
Engage all of your senses and make it active—walk through your home and surroundings, note the things do, what you see, sounds you hear, scents, what you touch, and how you feel.
Be the main character in the visualization—dream big and make it as realistic as possible to convince your self and to believe it is a potentiality for you.
The process of writing your Life Script brings opportunities to you just by changing your focus to what you desire. This benefit from shifting your focus from what isn’t working to your dream experience takes place during the creation of your Life Script.
Many are challenged with describing what it is we desire to create. We have an easier time describing what we do not want, which isn’t a bad place to start; but don’t leave your focus there. Instead of wishing to be less fat, focus on how good it will be to feel more fit.
Social media doesn’t have to be daunting. In fact, it can be your best sales associate and your favorite marketing tactic. The key is to focus so you don’t get overwhelmed. It all begins with your message. Here are five steps to go from strategy to scheduled for social media success.
#1 Create Your Social Media Strategy.
For your Brand, you have a strategy. Now, align that with Social Media. Determine your niche—your target audience. Consider pain points and interests; and your solution for them. People seek solutions and benefits!
Brand strategy is a long-term plan for development to achieve specific goals. It is your playbook. Goals, strategies and tactics are outlined to give you a game plan.
Your brand is not your product, your logo, your website, or your name. It is much more than that. It is tangible and intagible, purpose driven, mission focused attributes that are your reason for being. It’s a feeling that separates powerful versus mediocre brands.
Your brand strategy considers:
1. Your industry & design trends
2. Your ideal client’s desires
3. Your brand personality
Distinguish your brand — how do you differentiate yourself and speak to your audience in a way that attracts them? There are many ways to give your brand a personality. From your logo and colors to tone of voice, messaging must align with your audience while remaining consistent in delivery style. Imagine your brand talking with one customer. And then, replicate that conversation consistently in the marketplace. This is where the social media strategy comes in.
Now, create a plan for social media that addresses your target audience where they are. Design a communication and messaging strategy to deliver information that is helpful to them and of interest. Relate to other topics that they are engaging with across platforms.
Know what makes you different from your competition.
Define your target audience and the solution you provide.
Translate this to your Social Media strategy.
#2 Choose Your Social Media Platform(s).
You aren’t required to be on every Social Media platform to be successful. Pick one, possibly two to start. Avoid overwhelm!
In the beginning, fewer and BETTER is the focus. Facebook is the logical first choice for most brands. Twitter, LinkedIn, and/or YouTube are strong second choices, depending on your niche.
With Facebook, create your personal Profile then set up your Business Page. From quotes to images to video, you can dominate presence in your niche. Facebook Live amplifies the possibilites. You can benefit from low cost, highly targeted Facebook Ads to generate leads and build your list.
Twitter, Instagram, and Pinterest along with LinkedIn and YouTube are great online real estate for your message. Your strategy will assit you in selecting the one or two places to start so that you speak to your tribe and align with your message.
Develop an Editorial Plan to guide your content with purpose. And then you can repurpose the information across your social media channels. This reinforces your presence.
Create a calendar — three, six, nine, or 12 months out. For each month, brainstorm themes and then topics within that theme that would be of interest to your audience. Look at information that will establish you as the “Go To” person in your arena.
Choose themes and topics so you can weave information from one post to another. Look at the map of content so you know what you are sharing each and every day. Content can easily be “re-purposed” and used in a variety of ways, and across multiple platforms.
Now comes all the write stuff. Tailor the words to fit the channel. A blog post can be pulled apart for fodder you can upload to Twitter or Facebook. Specific messages can be developed for each channel and your audience there. If you desire assistance with this, let me know.
There are a number of ways to deliver information—your brand strategy will assist you in selecting the style(s) best suited to your message.
Photos; Infographics; Videos (Live and Native); Blog Posts and Original Articles by you; White Papers; Blogs and Useful Articles by other thought leaders in your niche who do not compete. Make Video a priority as it gets the MOST engagement!
Once you determine the style of information delivery, create your content. Outline it. Find photos and images to add impact. Consider using Piktochart or Canva to create images and infographs. Look at Notegraphy for creating impact with your words. And, find free photos and images at Pixabay.
Check in every day for 30 minutes to boost activity and interact with your tribe.
Share posts from others who attract your niche.
Define your brand strategy and your message. Choose which delivery method will be best for your message. Make a list of themes and topics of interest. Create your content. And schedule it.
Congratulations! You now have the steps required to command Social Media and dominate your niche for business awareness, lead generation, client contact, and nutured relationships that lead to SALES! For assistance in creating your content, get in touch with me.
So many venues. So little time. Marshall McLuhan once put forth that the form of a medium embeds itself in the message, creating a symbiotic relationship by which the medium influences how the message is perceived. So, the brand of the channel has a halo affect on your message. Lets take a quick peek at some of the main social media haunts, and some possible associations.
LinkedIn: This is your resume and c.v. channel. Here, it’s like saying: “I’m on an interview and this is what I wish to project of myself professionally and personally.” Post an article to showcase your experience and expertise. Share an article of interest — and add a comment to give it your perspective. And, you could share these to Twitter, too.
LinkedIn Company Page: This is like offering up the annual report. Or, perhaps a billboard along with content that leads back to our website, or to a site of interest.
Twitter: It’s like a work-related party where you’re feeling rather chatty… “I’m in a conference room at the office with colleagues and clients, and this is what I wish to share because it is of interest, informative, or appropriately entertaining.”
There are many Twitter post options that you can share.
Text: These are the most basic — simply a 140-character or less message.
Link: Add a link to your own or other website that users can click through to visit.
Image: Include an image with your messages — you know, it’s worth a thousand words that help to expand on your 140 characters.
Video Posts: Upload a video or a GIF with your post — here is where you can include your talents via VINE (see more below)
Replies: start your message with the @HANDLE of customer or fan or other who posted or reached out to you on Twitter to further the engagement.
Snapchat: You had to be there! (or Wish You Were Here) and this is a glimpse of what is so special. Like an inside joke, you can do a variety of things to personalize the moment, including video slo-mo or speeded up for effect! While the snap won’t last, the impression(s) likely will. So make them add up to an image you wish to uphold. And, you could share an appropriate saved snap on Twitter or Instagram…
Instagram: Sharing interesting moments thematically for business or personal memories. There is a great opportunity to portray an image … or bounce all around like life does. These could be featured on Twitter if for business, or on Facebook if personal.
Facebook: Connecting to family and friends … can be like the high school hallway or a kind of reunion. Here is everything from breakfast to politics and a few happy birthday shout-outs.
Facebook Page: Like ‘bring-your-family-to-work’ day, show off all that’s cool about what you do. These could be repurposed on Twitter (but not vise-verse because Twitter posts are more frequent and could be spam-like on your Facebook Page).
Vine: Here we go loop de loop. Vine is intended to create short videos that repeat themselves. Over. And over. In six seconds.
Periscope: Use Twitter’s live video streaming app in the moment to keep Twitter connections up-to-date … experiential opportunity to share a presentation or a walk in the park — in real time. Make sure to turn on Twitter sharing so your broadcast is shared in a tweet that follows the formula: LIVE on #Periscope: [Video Title] [Link to Video]. Like with Snapchat, the broadcast expires after 24 hours.
YouTube: Everything that’s fit to film … and then some. Here is where you can share your story or webcast or data visualization. Storytelling with sight and sound that you can create and upload with ease. Or embed on your website. Create a landing page for each video. Tweet ’em. Show them on LinkedIn and Facebook. Lots of mileage from the footage.
Google +: Articles and posts relative to all the search terms you want associated with your brand. And, running around in circles.
Medium: So, you want to be a writer. This is a great place to blog and tell your stories — or repeat them.
Tumblr: Tumblr is useful in many ways—inspiration, scrapbooking, communication, portfolio… an overall blogging platform, create original content or curate (re-blog) posts—great venue for bloggers, brands, trendsetters, and tastemakers.
Ello: Share art and inspiration, connect with creators around the world, all ad-free. This one is still in nascent stages for me. Here I post things in black & white.
And so, again, like Marshall McLuhan says, “The medium is the message.” The medium affects the society in which it plays a role not only by the content delivered over the medium, but also by the characteristics of the medium itself. Well, sometimes those characteristics demand traits of the content. Hmmm. In any case, whether you create something specifically for one venue or the other, there are many ways to share. Edit. Share. Edit. Share. Etc. Have fun. Be interesting.
Know your audience. Your message for new customers might vary from that of a repeat customer. Reward loyal customers. Always make a returning customer feel they are being treated well. Word of mouth from a happy customer is your best marketing message.
Make your benefit clear for your customer. Show them and tell them what your product or service can do for them. Answer your customers’ question: “What’s in it for me?” Tell it in a way that distinguishes your offer from all competitive options.
A concise message is to the point. In other words, don’t make your customers think. State your message in the most simple terms and in the most memorable way. Brevity will help memorability of your proposition.
Be compelling. Help the customer picture themselves receiving the goods or service. An image or a narrative can help them imagine selecting your offer and enjoying the benefits. Show the customer the “payoff” they will get by choosing your brand. Create contrast with other brands to amplify the point of difference your product or service provides. Contrast helps create value around your brand, giving customers a reason to choose you over a rival. And, it can help create a sense of urgency. Show it with a visual or paint a picture with words.
At times, it all comes together with an image—or five. The EDIT is a great tool for showcasing products, concepts, and how-go’s. Here are some EDIT’s created to showcase bling-around-the-collar BARKTORIALIST charms for pets and people.
Yes. It is an animal instinct. Get the message for your pet or for the human who is a heavy petter.
Hey. Many of us know the pet who can get a bit ramped up—and the person who needs to chill.
A nice option for the pup who digs in the trash, or for the person who wants to remember to eat clean.
Do you have an underlying story for your brand? Is there a consistent message threaded through everything you do Determine the core concepts that resonate with your customers—and with your fans—to create the foundation of your brand story.
Here are some key areas you can investigate to unlock compelling threads that are engaging as your story unfolds.
Discover what your audience is interested in. A quick scroll among your followers will reveal repeated terms. Identify top keywords used to engage with your brand. Consider looking at areas of influence on Klout. And take a look at the competition, how are they talking about their brands? This can help you distinguish yourself, recognize important attributes that bring a customer to your brand rather than to a competitor. Grab on. Follow the topic as it relates to your product and as it extends in other areas. Have fun with it—even topics that are “unspeakable” can be addressed in a tale or two. Consider the antics of PooPourri.
Capitalize on the trends. Seasons. Holidays. Events. News. Fashion. Sports. There’s an opportunity to hook your brand story on to what’s happening—as appropriate and applicable—and continue to unfold your story as it relates to current events and timely happenings. When you hook onto a trending concept with your product or offer, you gain awareness among those interested in the trend while staying relevant with your message. For instance, take a look at the Dough Boy taking the the ALS Ice Bucket Challenge. Many other brands capitalized on the trending event.
Develop content themes based on trends and topics relative to the goals of your company and your customers. Find the most universal theme to carry your story to the widest relevant audience. For instance, happiness. Show how your product inspires and spreads joy. And then, tell it like it is—with pizazz. Make it memorable. Here is where creativity conquers. Get your audience involved in your story and you will have a life-long fan. A great example of this is the Dancing Guy who was sponsored by various brands, beginning with Stride Gum.
With this, you can build a compelling message that unfolds consistently while continuously telling the tale that is at the core of your brand.